Do you ship to my country?
We ship to over 100 countries worldwide and we work with various logistics companies to provide you the lowest shipping rates possible. We are doing our best to offer worldwide coverage but there are still some countries to which we are not able to ship yet, unfortunately. You will see whether we can deliver to your address upon checkout.
How does free shipping work?
All orders over $59 (before tax and after any discounts) are eligible for free standard shipping. Just chose the free shipping option at checkout. No discount necessary.
When will my order ship?
Most orders placed on weekdays are shipped out the same or next day. Orders placed on weekends or holidays are shipped on the next business day. Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 3-7 days after the order is received.
What is your standard delivery time?
We ask our US customers to allow up to 8 business days to receive their orders. While they are likely to arrive sooner, this helps to provide a buffer should there be any unexpected delays. New released toys may take 10-15 days to arrive.
We ask customers based outside of the US to please allow up to 14 business days to receive their order.
How do I track my order?
Once your order has been shipped, you'll receive an email with tracking information.
Note: although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center.
Will my order be shipped discreetly?
Absolutely. We take care of your privacy as 100% discreet. All orders are discreetly
packaged in a plain brown box with no reference to anywhere or anything inside.
No one knows what you've bought. For more information, please click Here.
NOTE: International shipments may include a customs declaration.
Will my products be shipped separately or together?
In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately. You'll receive a shipping notification for each shipment in your order.
What if my package is lost?
Please contact us and we will initiate a thorough search of your shipment with the courier partner. In case the shipment is declared lost we will reship your order or refund your order.
What is your online return(s) policy?
Due to hygiene reasons as well as the nature of our products, we are unable to accept returns or exchanges if products have been opened, worn, or used.
You can find out more about our rules for returning items on our Returns & Refunds page.
How do I start my return?
Please contact our customer service team at firstname.lastname@example.org to inform us that you would like to return your purchase.
Can I get a refund on all or part of my order?
We really want you to be happy with your purchase! If the products you selected didn't work out, we will accept refunds for most items within 7 days of the receipt date. If you received a promotional discount on your order, that amount will be deducted from your return. For full details visit Returns & Refunds.
The items have arrived defective or damaged. What can I do?
We take feedback from our customers very seriously and we're always trying to improve our service. If you have had any issues with quality or damages, please let us know so that we can provide you with a replacement. We may request images or videos for all issues to do with quality and damages.
The items have broken/been damaged within a few days. What can I do?
If you have had any issues with the quality of our products, we encourage you to please reach out to us. We offer 1-year warranty, we will check the issues and send replacement to you. We always want to hear feedback from our customers, so that we can continue to improve. We may request images or videos for all issues to do with quality and damages. Customers should contact us at email@example.com with their order number.
I have requested a refund, how long will it take to reach my bank account?
Once we have refunded your order, it can take 3 to 5 working days to reach your bank account.
How do I use a discount code?
Discount codes can be entered during the checkout process. Simply type or paste your code in the box labelled “Gift/card or Discount Code,” then click “Apply.” Only one discount code may be applied per order. Discount codes cannot be combined with others.
An additional discount code isn’t working.
Unfortunately, we only allow one discount code to be used per order. Please make a record of the discount code you haven’t been able to use, as you can use the code on your next order.
I was unable to add the free gift.
At times we offer free gifts with certain purchases. If your order meets the requirements to receive the free gift, as advertised, but you are unable to add it to your basket, please email firstname.lastname@example.org ASAP with your order number and we will add your free gift to your order for you.
Can I get my order gift wrapped?
We are not offering gift wrap or boxes at this time.
Can I change my order if the address was wrong?
Once an order is placed, customers can not edit it any more. If you want to change items or address, please email us email@example.com ASAP, so we can change for you before it's shipped.
Can I cancel my order?
Yes, you can, please contact us before the order is shipped. Please note once an order is shipped, it cannot be cancelled. If you are unable to cancel, you may return the order for a refund (see return info). Please also note we do not provide the return shipping costs.